6rwine's Privacy Policy

1 Introduction

6rwine is a safe and reliable online betting and casino platform for users in Bangladesh. We believe that every user's personal information is a valuable asset, and keeping it secure is our primary responsibility.

This Privacy Policy ("Policy") provides a detailed description of how personal information of 6rwine platform users is collected, processed, stored, and used. By using our website and services, you are considered to have given your consent to the terms of this Policy.

Our Privacy Policy applies when you visit the 6rwine website, register an account, carry out financial transactions, or contact our customer service team. This Policy is consistent with the data protection regulations currently in force in Bangladesh.

2 Information We Collect

6rwine collects user information through various methods. The types and methods of information collection are described in detail below:

2.1 Information Provided Directly

When you register with 6rwine or use our services, you voluntarily provide the following information:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID number or passport details (for identity verification)
• Payment information (bKash, Nagad, Rocket, or bank account number)
• Security question answers

2.2 Automatically Collected Information

When you use our platform, our system automatically collects the following information:

• IP address and device identification details
• Browser type and version
• Pages you visited and time spent
• Referral URL
• Betting, winning, and transaction history
• Login time and session information

2.3 Information Received from Third Parties

For identity verification and fraud prevention purposes, we may collect a limited amount of information about you from trusted third-party service providers. This collection of information is always conducted within the limits of applicable laws and regulations.

3 Use of Information

6rwine uses the information collected about you for the following legitimate purposes:

3.1 Account Management

• Creating and managing your account
• Verifying identity and ensuring security
• Controlling login and access
• Assisting with password reset and account recovery

3.2 Financial Transactions

• Processing deposit and withdrawal requests
• Preventing fraud and money laundering
• Maintaining transaction records
• Assisting with dispute resolution

3.3 Service Improvement

• Personalising your experience
• Improving platform performance
• Developing new games and features
• Resolving technical issues

3.4 Communication

• Providing customer service
• Sending transaction-related notifications
• Sending security alerts
• Sharing relevant promotional information (subject to your consent)

4 Cookies Policy

6rwine uses cookies and similar tracking technologies on its website. Cookies are small text files stored on your device that help us improve the quality of our services.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functions of the platform. Without them, logging into your account or making transactions is not possible.
• Functionality Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to analyse platform usage and make improvements.
• Marketing Cookies: Used to display relevant ads and offers (subject to your consent).

4.2 Cookie Controls

You can control or disable cookies at any time by changing your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the platform from working correctly.

5 Information Sharing and Disclosure

6rwine does not sell your personal information. However, in certain circumstances we may share information with the following parties:

5.1 Service Provider Partners

A limited amount of information may be shared with trusted technology partners and payment processing service providers who assist in operating our platform. These partners operate under strict confidentiality agreements and may use the information received only for the specified purpose.

5.2 Legal Obligations

If required by a legal order, judicial directive, or a lawful request from a government authority, we may be obliged to disclose relevant information in accordance with applicable law.

5.3 Fraud and Crime Prevention

Information may be shared with relevant authorities for the purpose of preventing money laundering, fraud, or other unlawful activities.

5.4 Business Transfers

In the event of a company merger, acquisition, or asset transfer, user information may be transferred. Users will be notified in advance in such circumstances.

6 Data Retention Period

6rwine retains your personal information for as long as it is necessary to fulfil the purpose for which it was collected, or as required to meet legal obligations.

6.1 General Guidelines

• Active account data: for the entire period the account remains active
• Transaction records: for the period set out under financial regulations
• Customer service communications: for a sufficient period for dispute resolution
• Certain information may be retained for legal reasons even after an account is closed

6.2 Data Deletion

After the retention period ends or when the legal requirement lapses, we delete your information or anonymise it securely.

7 Data Security Measures

6rwine follows industry-standard technology and practices to protect your information. Our security framework operates on the following levels:

7.1 Technical Security

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption
• Data Encryption: Stored information is kept in encrypted form
• Firewall: An advanced firewall system prevents unauthorised access
• Two-Factor Authentication: An additional security layer for your account
• Regular Security Audits: Regular audits to identify vulnerabilities in the platform

7.2 Organisational Security

• Strict confidentiality training for staff
• Access to data is limited to only those staff who require it
• A team prepared to handle security incidents
• Regular review of security policies

7.3 Limitations

Transmitting information over the internet or electronic storage is not completely secure. Even though we follow industry best practices, it is not possible to guarantee complete security. In the event of a security breach, we will notify you in a timely manner in accordance with applicable law.

8 Your Rights

6rwine respects your data protection rights. You have the following rights:

8.1 Right to Access Information

You may request a copy of your personal information held by us at any time. We will respond to this request within a reasonable time.

8.2 Right to Rectification

If your information is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. However, we may be required to retain certain information due to legal obligations or contractual requirements.

8.4 Right to Object to Processing

You may object at any time to the use of your information for marketing purposes. We will respect your preference in this regard.

8.5 How to Exercise Your Rights

To exercise the above rights, contact us via live chat or send an email to [email protected].

9 Third-Party Links & Services

The 6rwine platform may sometimes contain links to third-party websites. The privacy practices and policies of these external sites may differ from those of 6rwine and are beyond our control.

We are not responsible for the data collection, use, or privacy policies of third-party websites. If you visit any third-party site, you are advised to read that site's own privacy policy.

We use the services of bKash, Nagad, Rocket, and banking partners for payment processing. These service providers follow their own privacy policies, and we only share the information necessary to complete transactions with them.

10 Policy Changes

6rwine reserves the right to update this privacy policy from time to time. Changes may be made in response to business changes, the launch of new services, legal changes, or technological developments.

10.1 Notification of Changes

If significant changes are made to the policy, we will notify you in the following ways:

• Displaying a notice on the website homepage
• Sending a message to your registered email address
• Showing a notification when you log in to your account

10.2 Consent

Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy. If you do not agree with the changes, you may request to close your account.

The "Last Updated" date will be noted at the top of each updated policy.

11 Protection of Minors

6rwine is a platform for users aged 21 and above only. We do not intentionally collect personal information from any minor.

We follow an age verification process at the time of account registration. If we become aware that we have collected information from a minor, we will immediately close that account and delete the associated data.

If you believe that a minor has registered on our platform, please let us know at [email protected].

12 Contact Us

If you have any questions, concerns, or complaints about this privacy policy, please contact us in the following ways:

• Live Chat: Support available in Bengali 24/7
• Email: [email protected]

We will process your request as quickly as possible. Privacy-related complaints receive our highest priority.

We believe that maintaining a transparent and honest relationship with every user is the foundation of long-term trust. 6rwine always respects your privacy and is committed to ensuring the highest protection of your information.